Return & Refund Policy
Last Updated: 1st June 2026
1. Overview
We hope you love your purchase. However, if you are not entirely satisfied, we are here to help. This policy is designed in line with general principles of consumer protection in Malaysia.
2. Eligibility for Return/Refund
You may be eligible for a return or refund under the following circumstances:
- Faulty or Damaged Item: You received a product that is defective, damaged, or not as described.
- Wrong Item Received: You received an item different from what you ordered.
- Change of Mind: Not applicable.
3. Non-Returnable Items
The following items cannot be returned unless faulty:
- Used items
- Items that do not belongs to our company
4. How to Initiate a Return
- Contact Us: WhatsApp +6019-9699 760 within the eligible return period. Include your order number and reason for return.
- Provide Evidence: For faulty/wrong items, please provide photos or a video as evidence.
- Await Instructions: We will respond with a Return Authorization Number and instructions for sending the item back.
5. Refunds
- Processing: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Timeline: If approved, your refund will be processed to your original method of payment within [e.g., 5-10 business days].
- Amount: The refund will be for the product price only.
6. Contact Us
For any questions regarding returns and refunds, please contact us at:
Or
WhatsApp via +6019 9699 760